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Conditions Of Sale.

Silverpinnacle Trading 6 (Pty) Ltd T/A Tilespace (“the Company”) agrees to sell its products to you (“the Customer”) under the following terms and conditions:
  1. Subject to clause 2 below, all products are sold as is without any representation or warranty being made by the Company and the Company will not be held liable if the products supplied are not fit for the purpose for which they have been purchased.
  2. A guarantee will only be provided on first grade products. All other products which are not first grade are sold without any guarantee.
  3. New products are guaranteed by the Manufacturer of that product’s product-specific warranties only (and not by the Company).
  4. The Company shall not be liable to the Customer or any other party for damages or injuries whether consequential or otherwise, which may be incurred as a result of defective material or faulty workmanship or manufacture of the products.
  5. The Customer undertakes that it/he/she shall check that the color, shape, and size variances are acceptable before installing the products, as no claims will be considered after the products have been installed.
  6. Any order may be cancelled by the Company prior to delivery thereof, without any right to claim damages or any other relief on the part of the Customer due to Acts of God from any cause beyond the control of the Company including but not limited to the inability to secure labor, power or materials or war, civil disturbance, riot, state of emergency, any labor dispute, fire, flood, drought, or legislation.
  7. Prices quoted by the Company to the Customer are subject to increases in supplier price and currency fluctuations before acceptance of the quotation by the Customer.
  8. Upon signing a delivery note for the products, the Customer will be deemed to have accepted the order of the products and no shortages or claims will be entertained thereafter.
  9. In the event that a signatory signs for and on behalf of the Customer, the signatory hereby warrants that he/she is duly authorized to sign and in the event that the signatory is not authorized then, and in such event, the signatory hereby acknowledges that he/she shall become personally liable to the Company in respect of all or any amount that may be due and payable to the Company.
  10. Ownership of the products purchased shall remain vested in the Company at all times until the purchase price has been paid in full and risk shall pass to the Customer immediately upon the products leaving the premises of the Company.
  11. The Company may appoint a third party to transport the products on the Customer’s behalf on terms deemed fit by the Company and the Customer hereby indemnifies the Company from any claims of whatsoever nature which may be brought against the Company as a result of the transportation of the products.
  12. Products which have been ordered but not collected by the Customer shall be stored for a period of 30 days by the Company and unless thereafter collected, the Company shall have a right to return the products to stock or sell same to defray storage charges.
  13. Where delivery is to be given at a later date, the Company is not responsible for any damages consequential or otherwise, in the event of the Company being unable to deliver the products timeously.
  14. The Company accepts no responsibility for any loss, damage, or shortages after delivery of products to a contractor or authorized representative of the Customer.
  15. Any advice or assistance given whether concerning suitability, method of application, technical recommendations, plant, or equipment recommendations, etc., relating to the product is given in good faith, but without obligation and subject specifically to the exclusion of any liability whatsoever on the part of the Company or its staff, for damages whether direct or consequential or otherwise howsoever. All data, statements and recommendations made are based upon information believed to be reliable but are made without representation or guarantee or warranty of accuracy. Company products are sold on the condition that the Customer will examine the products in relation to recommendations and the usage to which the products are to be put, in order to assess their suitability before being used.
  16. The Customer will be able to return the products, subject thereto that the following conditions have been met:
    1. the products should be returned within 30 (thirty) days from date of purchase thereof;
    2. Prior consent from the Company that the products may be returned by the Customer;
    3. the Customer providing the original purchase documents;
    4. the products being free from defects and in the same conditions at which they have been purchased;
    5. the return of products to the Company’s dispatch facility will be for the Customer’s account;
    6. any call-out fees for site inspection by the Company will be charged for and payable by the Customer prior to the visit of the Company;
  17. In the event that the conditions stated above have been met and the products have been returned by the Customer and received in the Company’s warehouse, the products may be accepted for credit at the sole discretion of the Company subject to a 15% handling fee.
  18. No credit will be allowed on products specially ordered to the Customer’s requirements.
  19. Refunds will be paid by the Company to the Customer within 7 working days from the date that the Company accepts the products.
  20. Refunds will only be processed after a return note has been signed and bank details are submitted by the Costumer.
  21. In the event that the Customer cancel the order of the products before delivery thereof by the Company, the Company will charge a cancellation fee of 5%
  22. In the event of non-payment of portion or an entire account, the Company shall have the right to institute proceedings out of the Magistrate’s Court in terms of Section 45 of Act 32 of 1994 as amended.
  23. The Company does not accept American Express and / or Diners Club credit cards.


  24. THE CONSUMER PROTECTION ACT AND THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT



  25. To the extent that the Consumer Protection Act, No. 68 of 2008 (“the Consumer Protection Act”) may be applicable to you and these terms and conditions, your attention is drawn to clauses 1,2,3,4,5,11,14 and 15 which, in terms of section 49 of the Consumer Protection Act, may either:
    1. in any way limit our risk or liability;
    2. constitute an assumption of risk or liability by you;
    3. impose an obligation on you to indemnify us or any other person for any cause; or
    4. constitute an acknowledgement of any fact by you.
  26. In compliance with section 43 of the Electronic Communications and Transactions Act, No. 25 of 2002, we draw your attention to the following information:
    1. Full name and legal status –
      - Name: Silverpinnacle Trading 6 Proprietary Limited (Registration Number:2006/030443/07
      - Status: Private company in business
    2. Physical address and telephone number-
      - Unit 59, Northlands Deco Park, Newmarket Road, North Riding, Johannesburg
      - Telephone Number: 011 796 5100
    3. Web site address and e-mail address –
      - Website: www.tilespace.co.za
      - E-mail: info@tilespace.co.za
    4. Membership of any self-regulatory or accreditation bodies to which that supplier belongs or subscribes and the contact details of that body–
      N/A
    5. Any code of conduct to which that supplier subscribes and how that code of conduct may be accessed electronically by the consumer–
      N/A
    6. In the case of a legal person, its registration number, the names of its office bearers and its place of registration;
    7. Name and Registration Number:
      - Place of registration: refer to clause 25.1.2
      - Office Bearer: Johannesburg
    8. the physical address where that supplier will receive legal service of documents;
      Please refer to clause 25.1.2
    9. A sufficient description of the main characteristics of the goods offered–
      Please refer to our quotation / invoice relating to the goods in question.
    10. the full price of the goods –
      Please refer to quotation / invoice relating to the goods in question.
    11. The manner of payment –
      Pay Fast Portal
    12. Any terms of agreement, including any guarantees, that will apply to the transaction and how those terms may be accessed, stored, and reproduced electronically by consumers
    13. The time within which the goods will be dispatched or delivered or within which the services will be rendered;
      Please refer to our quotation / invoice relating to the goods in question.
    14. The manner and period within which the Customer can access and maintain a full record of the transaction
      You will be required to contact the us directly to access any transaction documentation. Transaction histories for a period of 3 years after the date on of acceptance of our conditions of sale.
    15. The return, exchange, and refund policy–
      No refunds, exchanges or returns will be permitted in respect of the goods under any circumstances other than those provided for in these conditions of sale
    16. any alternative dispute resolution code to which that supplier subscribes and how the wording of that code may be accessed electronically by the consumer
      N/A
    17. The security procedures and privacy policy in respect of payment, payment information and personal information
      - Please refer to our Privacy Policy - https://tilespace.co.za/privacy-policy/
    18. where appropriate, the minimum duration of the agreement in the case of agreements for the supply of products or services to be performed on an ongoing basis or recurrently;
      N/A
    19. the rights of consumers in terms of section 44, where applicable.
    20. Section 44 Cooling-off period

      1. A consumer is entitled to cancel without reason and without penalty any transaction and any related credit agreement for the supply-
        (a) of goods within seven days after the date of the receipt of the goods; or
        (b) of services within seven days after the date of the conclusion of the agreement.
      2. The only charge that may be levied on the consumer is the direct cost of returning the goods.
      3. If payment for the goods or services has been affected prior to a consumer exercising a right referred to in subsection (1), the consumer is entitled to a full refund of such payment, which refund must be made within 30 days of the date of cancellation.
      4. This section must not be construed as prejudicing the rights of a consumer provided for in any other law.
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