Skip to main content

Returns Policy.

  1. Upon signing a delivery note for the products, the Customer will be deemed to have accepted the order of the products and no shortages or claims will be entertained thereafter.
  2. The Customer will be able to return the products, subject thereto that the following conditions have been met:
    1. the products should be returned within 30 (thirty) days from date of purchase thereof;
    2. Prior consent from the Company that the products may be returned by the Customer;
    3. the Customer providing the original purchase documents;
    4. the products being free from defects and in the same conditions at which they have been purchased;
    5. the return of products to the Company’s dispatch facility will be for the Customer’s account;
    6. any call-out fees for site inspection by the Company will be charged for and payable by the Customer prior to the visit of the Company;
  3. In the event that the conditions stated above have been met and the products have been returned by the Customer and received in the Company’s warehouse, the products may be accepted for credit at the sole discretion of the Company subject to a 15% handling fee.
  4. Refunds will be paid by the Company to the Customer within 7 working days from the date that the Company accepts the products
  5. Refunds will only be processed after a return note has been signed and bank details are submitted by the Costumer.
  6. In the event that the Customer cancels the order of the products before delivery thereof by the Company, the Company will charge a cancellation fee of 5%.